Frequently Asked Questions

SHIPPING
PAYMENTS
  • What is 3D secure?

    3D Secure is an international security standard to ensure greater security for you and authentication when using a debit or credit card for online purchases. It is supported by MasterCard (MasterCard SecureCode) and Visa (Verified by Visa). It is used at the point of the transaction, with the payment card issuer usually asking the customer for a security code or password to prove that the customer is the legal holder of the card. It was developed for the purpose of reducing the risks of unauthorized use of credit cards by third parties. For more information, contact the bank that issued your payment card.

  • What payment methods do you accept?

    You can pay with a credit card or via direct bank transfer.

  • How do i get an invoice for my order?

    For any order placed online, your invoice will be sent along with the parcel.

RETURNS
  • I want to return the product. How do i do that?

    Within 14 days of receiving the goods, notify the company at info@thehighlife.eu that you are withdrawing from the contract, without having to state the reason for withdrawal. You can download the withdrawal form (remotely) by clicking on the link https://thehighlife.eu/wp-content/uploads/2020/08/obrazec-za-odstop-od-pogodbe-si-en.pdf. As a consumer, you can choose one of the two methods of withdrawal mentioned above (e-mail or form) to withdraw from the contract. The consumer must return the goods to the company no later than 14 days after the notification of withdrawal from the contract. The consumer returns the goods to the address: The High Life d.o.o., Cesta v Gorice 8, 1000 Ljubljana, Slovenia. The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods (postage).

THE HIGH LIFE PRODUCTS
  • What is Cannabis?

    Cannabis is a plant that contains a variety of substances among which cannabinoids are mostly recognized and studied. Cannabis extracts are increasingly used in the cosmetic and food industries, and also for medical purposes due to their beneficial and healing properties.

  • What is ECS or endocannabinoid system?

    The endocannabinoid system (ECS) is present in the human body as well as in other mammalian species. ECS represents a system of enzymes that synthesize the degraded (endo)cannabinoids, the (endo)cannabinoids as ligands and cannabinoid receptors. The main purpose of ECS is to provide homeostasis or balance of metabolic functions such as neurotransmission, inflammation and energy modulation.

  • How does CBD (cannabidiol) work?

    CBD is not psychoactive unlike tetrahydrocannabinol (THC), which is considered an illicit drug. THC is present in industrial hemp in negligible amounts and is therefore not present in products containing industrial hemp extracts.
    CBD has a number of proven effects, such as anti-inflammatory and antioxidant, i.e. protective action. CBD also acts as an antiemetic, relieves pain and insomnia, and calms you down in stressful situations.

  • What does “full spectrum” of cannabinoids mean?

    Full spectrum extract means that a product contains extract with CBD and a wide range of other cannabinoids that are naturally occurring in the cannabis plant. Full spectrum products are considered more effective than products that contain only CBD isolate.

  • What is zeolite?

    The origin of the ‘zeolite’ word comes from the Greek expressions ‘zeo’(to boil) and ‘lithos’ (a stone). Clinoptilolite is a mineral that has been increasingly used in veterinary and human medicine, cosmetic and personal care products as well as in food supplements especially due to its potent detoxification, antioxidant effects, the release of trace elements, and positive influence on the microbiota status in the intestine.

  • What is Boswellia and what are the benefits of Boswellia resin?

    Boswellia is a tree native to India and Africa – these branching trees mainly grow in the dry and mountainous regions of India, the Middle East and North Africa.
    This precious ingredient has been used for centuries to treat a number of conditions such as asthma and breathing difficulties, painful joints and osteoarthritis. It also helps to relieve discomfort during women’s periods and accompanying menstrual aches, headaches and other painful conditions.
    It has been also revealed that Boswellia resin contributes to the normal function of the liver, promotes a healthy cholesterol level when used regularly and has an antidiarrheal activity.

  • How to choose high quality, safe and effective food supplements?

    Be sure to check the origin of the product, the formula (are ingredients patented?) and efficacy backed up by preclinical and/or clinical trials.